Refund & Cancellation Policy


Refund Policy

Our intent is for each customer’s  satisfaction. Returns and refunds are limited to the following situations:

1. Services received cannot be refunded
We will gladly adjust any service you receive within Three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

2. Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt.

3. No refunds are given for gift card orders.

4. Gift card orders are not exchangeable.

Scheduling and Cancellations

You can give us a call at 206-778-1306 or email us at to schedule an appointment. If you need to cancel your appointment, we ask that you please inform us at least 24 hours in advance. For all multiple packages, we ask you to make a 50% deposit. Deposits are forfeited if you do not show up. You must notify us at least one week in advance for any package cancelation.

Gift Card Purchase

Online gift card may not be redeemed same day as gift card purchase.

Any Gift Certificate or Gift Card will be expired in 1 year from the purchase date.


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